Shipping policy

Shipping Policy

Welcome to Charter Wear, your trusted destination for premium women's clothing in Pakistan. We are committed to providing a smooth, reliable, and secure shopping experience from the moment you place your order until it arrives at your doorstep.

Please read our Shipping Policy to understand how we process, dispatch, and deliver your orders.

Order Processing

All orders are carefully reviewed and processed after confirmation.

  • Orders are processed within 24–48 business hours.
  • Orders placed on Sundays or public holidays are processed on the next business day.
  • During peak seasons, promotional campaigns, or public holidays, processing times may be slightly extended.

Delivery Time

Estimated delivery times within Pakistan are:

  • Major Cities: 2–4 Business Days
  • Other Cities & Remote Areas: 3–7 Business Days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before your order is confirmed.

Any promotional free shipping offers will be clearly mentioned on our website and apply only under the stated terms and conditions.

Order Tracking

Once your order has been dispatched, you will receive your tracking details via Email, SMS, or WhatsApp (where applicable).

You can use the tracking information to monitor the status of your shipment until delivery.

Delivery Information

To avoid delays, please ensure that the following information is accurate when placing your order:

  • Full Name
  • Complete Shipping Address
  • City
  • Valid Mobile Number
  • Email Address

Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.

Delivery Attempts

Our courier partners will make reasonable delivery attempts.

If delivery cannot be completed due to customer unavailability, incorrect address details, or failure to respond to courier communication, the shipment may be returned.

Additional shipping charges may apply for re-dispatching returned parcels.

Cash on Delivery (COD)

Cash on Delivery is available in most serviceable locations across Pakistan.

Customers are requested to keep the exact payment amount ready at the time of delivery to ensure a smooth handover.

Order Verification

For security purposes, Charter Wear may contact customers to verify order details before dispatch.

Orders that cannot be verified may be delayed or cancelled.

Delayed Deliveries

While we strive to deliver every order on time, Charter Wear cannot be held responsible for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Political or regional disturbances
  • Natural disasters
  • Other events beyond our reasonable control

International Shipping

At present, Charter Wear delivers within Pakistan only.

International shipping services may be introduced in the future.

Damaged Parcels

If your parcel arrives visibly damaged or appears to have been tampered with, please:

  • Refuse delivery if appropriate.
  • Take clear photographs of the parcel.
  • Contact our Customer Support within 48 hours.

Our team will investigate the matter and provide an appropriate resolution.

Need Assistance?

If you have any questions regarding shipping or your order, our Customer Care team is here to help.

Charter Wear

📞 Phone / WhatsApp: +92 324 403 3507

📧 Email: charterwear@gmail.com

🌐 Website: www.charterwear.com