Frequently Asked Questions
Everything You Need to Know About Shopping at Charter Wear
Welcome to the Charter Wear FAQ page.
Whether you're looking for information about placing an order, delivery times, Cash on Delivery, exchanges, products, sizes, or customer support, you'll find answers to some of the most common questions below.
At Charter Wear, our goal is to make online shopping for women's fashion in Pakistan simple, convenient, and reliable.
If you can't find the answer you're looking for, our customer support team is always available to help.
Ordering & Shopping
How can I place an order with Charter Wear?
You can browse our online store, select the product you want, choose the available size or variant, and add it to your cart.
Proceed to checkout, enter your delivery details, select your available payment method, and complete your order.
If you need assistance while placing an order, you can Contact Us.
Can I order Charter Wear products online?
Yes. Charter Wear offers online shopping for women's clothing across Pakistan.
You can browse our collections, select your preferred products and place an order directly through our website.
Explore our latest New Arrivals to discover recently added styles.
Is Cash on Delivery available?
Yes. Cash on Delivery (COD) is available for eligible orders across Pakistan.
Please provide an accurate phone number and complete delivery address when placing your order.
Will I receive an order confirmation?
After successfully placing an order, relevant order confirmation information may be provided using the contact details submitted during checkout.
If you have placed an order but need assistance, keep your order details available when contacting our support team.
Shipping & Delivery
How long does Charter Wear delivery take?
Charter Wear currently offers two delivery options:
Standard Delivery: 3–4 working days — FREE
Express Delivery: 2–3 working days — Rs. 250/-
Delivery times are generally calculated after order processing and dispatch.
For complete details, visit our Shipping & Delivery page.
What is the Standard Delivery charge?
Standard Delivery is FREE and generally takes 3–4 working days.
What is the Express Delivery charge?
Express Delivery costs Rs. 250/- and generally takes 2–3 working days.
Does Charter Wear deliver across Pakistan?
Yes. Charter Wear provides delivery across Pakistan.
Delivery timelines may vary depending on the destination, courier operations, public holidays, weather conditions and other circumstances.
How long does it take to process an order?
Orders are generally processed and dispatched within 1–2 working days.
After dispatch, the applicable delivery timeline depends on the selected shipping method and destination.
Can delivery take longer than the estimated time?
Estimated delivery times can occasionally vary due to circumstances such as courier delays, weather, public holidays, high order volumes or other factors outside our reasonable control.
If you need help with a specific order, contact our customer support team.
Exchange & Return
Does Charter Wear offer exchanges?
Yes. Charter Wear offers a 7 Days Easy Exchange policy for eligible orders.
The product must remain unused and unworn, with the original tags attached.
For complete requirements, please read our Exchange & Return Policy.
How many days do I have to request an exchange?
Eligible exchange requests should be submitted within 7 days of receiving your order.
We recommend contacting us as soon as you identify an issue with your order.
Can I exchange a damaged product?
Yes. If you receive a damaged product, contact Charter Wear within the applicable 7-day period.
Keep the product unused and retain the original tags while your request is being reviewed.
What if I receive the wrong product?
If you receive an incorrect product, please contact our customer support team as soon as possible.
Keep the product unused, unworn and with its original tags attached.
Can I exchange a product after wearing it?
Our exchange policy requires eligible products to remain unused and unworn.
If you believe there is an issue with your order, contact us before using, washing or altering the product.
Are original tags required for an exchange?
Yes.
The original product tags must remain attached for an exchange request to be eligible.
Where can I read the complete exchange policy?
You can read all eligibility requirements and the exchange process on our Exchange & Return Policy page.
Products & Sizes
How can I find the right size?
Check the available size information on the relevant product page before placing your order.
We recommend reviewing the measurements and product details carefully when selecting your size.
A dedicated Size Guide will also be available on our website.
Are product colors exactly the same as shown online?
We make every effort to display product colors accurately.
However, colors can appear slightly different depending on your monitor, mobile screen, lighting conditions and device settings.
How can I check product details?
Product pages contain relevant information such as product name, fabric, color, available sizes and other product details.
Always review the product information before placing an order.
How can I know if a product is available?
Available products and variants are displayed on the website.
Product availability can change depending on stock levels.
If you are interested in a particular item that appears unavailable, you can contact our customer support team.
Customer Support
How can I contact Charter Wear?
You can contact Charter Wear through:
WhatsApp / Phone
+92 300 4027529
For more information, visit our Contact Us page.
Can I contact Charter Wear before placing an order?
Absolutely.
If you have questions about a product, size, color, delivery, order process or another shopping-related matter, you can contact our customer support team before placing your order.
What information should I provide when contacting customer support?
For an existing order, it is helpful to provide:
- Order number
- Full name
- Phone number
- Product name
- Details of your question or issue
Providing accurate information helps our team assist you more efficiently.
Website & Policies
Where can I find Charter Wear's Privacy Policy?
You can read our Privacy Policy to understand how customer information may be collected, used and protected.
Where can I find Charter Wear's Terms & Conditions?
Our Terms & Conditions explain the rules applicable to website use, orders, products, pricing, delivery and other aspects of shopping with Charter Wear.
Where can I find shipping information?
Visit our Shipping & Delivery page for current delivery options, charges and estimated timelines.
Where can I find the exchange policy?
Visit our Exchange & Return Policy for information about the 7 Days Easy Exchange policy and eligibility requirements.
Still Have a Question?
Didn't find the answer you were looking for?
We're here to help.
Contact Charter Wear
WhatsApp / Phone: +92 300 4027529
Email: charterwear@gmail.com
For order assistance, product questions, delivery information or exchange-related queries, [Contact Us] and our team will guide you.