Privacy Policy
At Charter Wear, we respect your privacy and are committed to protecting the information you share with us when you visit our website or place an order.
This Privacy Policy explains what information we may collect, how we use it, how it may be shared with service providers, and how we work to keep your information secure.
By using the Charter Wear website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you browse our website, contact us, or place an order, we may collect information necessary to provide our products and services.
This may include:
Personal Information
Depending on how you interact with our website, this may include:
- Full name
- Phone number
- Email address
- Billing information
- Shipping address
- City and delivery details
Order Information
When you place an order, information associated with your purchase may include:
- Products ordered
- Order number
- Order date
- Order value
- Delivery information
- Order status
Communication Information
If you contact Charter Wear through email, phone, WhatsApp, contact forms, or other available communication channels, we may receive information you provide as part of that communication.
2. How We Use Your Information
We use customer information for legitimate business purposes, including:
- Processing and fulfilling orders
- Arranging delivery
- Communicating about your order
- Responding to customer inquiries
- Providing customer support
- Processing eligible exchanges
- Improving our website and shopping experience
- Preventing fraudulent or unauthorized activity
- Maintaining website security
- Communicating important service-related information
Where applicable and permitted, information may also be used for marketing communications.
3. Order & Delivery Information
When you place an order with Charter Wear, certain information is required to process and deliver your purchase.
Your name, phone number, shipping address and relevant order details may be used to:
- Confirm your order
- Prepare your parcel
- Arrange courier delivery
- Contact you regarding delivery
- Resolve order-related issues
For information about delivery times and charges, please visit our Shipping & Delivery page.
4. Payment Information
Payments may be processed through Shopify and/or applicable third-party payment providers.
Charter Wear does not need to store your complete payment-card information for ordinary order processing where payment information is handled directly by the relevant payment provider.
Payment providers may process information according to their own privacy policies and security practices.
5. Cookies & Website Technologies
Our website may use cookies and similar technologies to help provide a better browsing experience.
Cookies may help us:
- Keep the website functioning properly
- Remember certain preferences
- Understand website usage
- Improve website performance
- Support relevant marketing or analytics activities, where applicable
You may be able to manage cookie preferences through your browser or available website settings.
Disabling certain cookies may affect some website functionality.
6. Analytics & Website Performance
We may use analytics and similar technologies to understand how visitors interact with our website.
This information may help us understand:
- Which pages receive visits
- How visitors navigate the website
- General website performance
- How customers discover our store
- Areas where the shopping experience can be improved
Where third-party analytics or advertising services are used, those providers may process information according to their own policies.
7. How We Share Information
We may share necessary information with trusted service providers when required to operate our online store.
Depending on the service being used, this may include:
- Shopify and technology providers
- Payment processors
- Courier and delivery companies
- Website analytics providers
- Customer communication services
- Marketing or advertising platforms, where applicable
We only share information that is reasonably necessary for the relevant business purpose.
We do not sell customer personal information as a business practice.
8. Courier & Delivery Partners
To deliver your order, relevant information such as your name, phone number and delivery address may be provided to the courier or delivery service handling your shipment.
This information is used to facilitate delivery and resolve delivery-related issues.
9. WhatsApp & Customer Communication
If you contact Charter Wear through WhatsApp, phone, email, or other communication channels, information you provide may be used to respond to your inquiry and provide customer support.
For example, if you contact us regarding an order, we may use your order number and contact information to identify and assist with your request.
10. Data Security
We take reasonable measures to protect customer information from unauthorized access, misuse, loss, alteration or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
We encourage customers to use secure devices and avoid sharing sensitive account or payment information through unsecured communication channels.
11. How Long We Keep Information
We retain information for as long as reasonably necessary for purposes such as:
- Completing transactions
- Providing customer support
- Maintaining business records
- Meeting applicable legal or accounting requirements
- Resolving disputes
- Preventing fraud or misuse
Retention periods may vary depending on the type and purpose of the information.
12. Your Privacy Choices
Depending on applicable law and the circumstances, you may have rights regarding your personal information.
You may contact us to ask about:
- The information we hold about you
- Updating inaccurate information
- Questions about how your information is used
- Marketing communication preferences
- Other privacy-related concerns
We may need to verify your identity before responding to certain requests.
13. Third-Party Websites
Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external services.
Once you leave the Charter Wear website, the privacy practices of that third party may apply.
We recommend reviewing the privacy policy of any third-party website or service you use.
14. Children's Privacy
Charter Wear's website is intended for general consumers and is not specifically designed to collect personal information from children.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements.
When changes are made, the updated version will be posted on this page with a revised Last Updated date.
We encourage you to review this page periodically.
16. Contact Us About Privacy
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact Charter Wear.
Phone / WhatsApp
+92 300 4027529
You can also visit our Contact Us page.
FAQs
What information does Charter Wear collect?
Depending on how you interact with our website, Charter Wear may collect information such as your name, phone number, email address, shipping details, order information and information you provide when contacting us.
Why does Charter Wear need my phone number?
Your phone number may be required to confirm your order, arrange delivery, contact you about your order and provide customer support.
Does Charter Wear sell customer information?
Charter Wear does not sell customer personal information as a business practice.
Is my payment information secure?
Payments may be processed through Shopify and applicable payment providers. Payment information is handled according to the security practices and policies of the relevant payment provider.
Does Charter Wear use cookies?
Our website may use cookies and similar technologies to operate properly, understand website usage and improve the shopping experience.
Can I ask about the information Charter Wear has about me?
Yes. You can contact Charter Wear with privacy-related questions or requests. We may need to verify your identity before responding to certain requests.