Contact
We're Here to Help
Have a question about your order, delivery, exchange, or one of our women's clothing collections?
We're here to make your shopping experience with Charter Wear simple, convenient, and enjoyable.
Whether you need help before placing an order or assistance after receiving your parcel, our customer support team is ready to help.
Reach out to us using the contact details below.
Get in Touch
📞 Phone & WhatsApp
+92 3004027529
For order-related questions, product inquiries, delivery assistance, and general customer support.
WhatsApp us → +92 3004027529
✉️ Email
Send us your questions, order information, or any details related to your online shopping experience.
Email us → charterwear@gmail.com
💬 Customer Support
Need help choosing the right product or have a question about an existing order?
Our team can assist you with:
- Product inquiries
- Order-related questions
- Delivery information
- Exchange requests
- Damaged or incorrect orders
- General shopping assistance
How Can We Help?
Order Assistance
Need help with an existing order?
When contacting us about an order, please keep your order number, name, phone number, and relevant order details available.
This allows our team to understand your request and assist you more efficiently.
For delivery information, you can also visit our Shipping & Delivery page.
Shipping & Delivery Questions
Wondering when your order will arrive?
Charter Wear currently offers:
Standard Delivery: FREE — 3–4 working days
Express Delivery: Rs. 250/- — 2–3 working days
For complete information about delivery timelines, charges, processing, and nationwide delivery, visit our Shipping & Delivery page.
Exchange Assistance
Received a damaged or incorrect item?
Charter Wear offers a 7 Days Easy Exchange policy for eligible cases.
Before contacting us, please keep your product:
- Unused
- Unworn
- In its original condition
- With original tags attached
For complete eligibility requirements and the exchange process, please visit our Exchange & Return Policy.
Before You Contact Us
To help us respond more efficiently, please include the relevant information with your inquiry.
For an existing order
Please provide:
- Order number
- Full name
- Phone number
- Email address, if applicable
- Details of your inquiry
For an exchange request
Please provide:
- Order number
- Product/article details
- Description of the issue
- Relevant photos, if requested by our team
For a product inquiry
Please mention:
- Product name
- Preferred color
- Required size
- Your question
Providing complete information helps us understand your request faster.
Shop With Confidence
At Charter Wear, we believe great fashion should come with a convenient shopping experience.
From discovering new styles to receiving your order at your doorstep, we're committed to making every step easier.
Explore our latest collections:
New Arrivals
Discover our newest women's fashion styles.
Ready to Wear
Shop effortless ready-to-wear looks for everyday and occasion dressing.
Frequently Asked Questions
How can I contact Charter Wear?
You can contact Charter Wear through WhatsApp, phone, or email for customer support, order assistance, product inquiries, delivery questions, and exchange-related concerns.
What is the Charter Wear WhatsApp number?
You can contact Charter Wear on +92 3004027529 for customer support and order-related assistance.
What is the Charter Wear email address?
You can email Charter Wear at charterwear@gmail.com.
How can I ask about my order?
Contact our customer support team and provide your order number, name, and phone number so we can assist you with your inquiry.
How can I ask about delivery?
For detailed shipping information, visit our Shipping & Delivery page. You can also contact our support team if you need assistance with a specific order.
How can I request an exchange?
For eligible exchanges, contact Charter Wear within the applicable 7-day exchange period and keep the product unused with its original tags attached. See our Exchange & Return Policy for complete details.
What should I do if I receive a damaged product?
Please keep the product unused and retain its original tags. Contact Charter Wear as soon as possible so our team can review the issue and guide you through the exchange process.
What should I do if I receive the wrong product?
Contact our customer support team with your order details and information about the incorrect item. Please do not use or wash the product before contacting us.
Can I contact Charter Wear before placing an order?
Yes. You can contact our customer support team if you have questions about a product, size, color, order process, delivery, or other shopping-related information.
Where can I find information about shipping charges?
You can find complete information on our Shipping & Delivery page, including Standard and Express Delivery options.
Where can I find the exchange policy?
You can read the complete Exchange & Return Policy for information about our 7 Days Easy Exchange and eligibility requirements.
Still Need Help?
We're just a message away.
Have a question that isn't answered above?
Contact Charter Wear today and our team will be happy to assist you.
+92 324 403 3507