Exchange & Return Policy
At Charter Wear, we want you to feel confident every time you shop with us.
We carefully check and prepare every order before dispatch. However, if you receive a damaged or incorrect item, our 7 Days Easy Exchange Policy is designed to help you resolve the issue conveniently.
For information about delivery timelines and shipping charges, please visit our Shipping & Delivery page.
Please read the following guidelines carefully before requesting an exchange.
7 Days Easy Exchange
We offer a 7 Days Easy Exchange facility for eligible orders.
If you receive a damaged or incorrect item, please contact Charter Wear within 7 days of receiving your order so that our team can review your request and guide you through the exchange process.
Exchange requests are subject to the following conditions:
- The request must be raised within 7 days of receiving the order.
- The product must be unused and unworn.
- The product must remain in its original condition.
- Original product tags must be attached.
- The item should be returned in suitable original packaging where applicable.
- The exchange request must relate to an eligible issue with the received product.
Important: Please do not wear, wash, alter or otherwise use an item if you believe it is damaged or incorrect.
Damaged or Incorrect Item?
We understand how disappointing it can be to receive an item that isn't what you ordered or arrives with a defect.
If you receive:
A damaged item
or
An incorrect item
please contact our customer support team as soon as possible.
Our team will review the issue and guide you through the exchange process according to our policy.
Before sending the item back
Please make sure:
- The item is unused.
- Original tags are attached.
- The item has not been washed.
- The item has not been altered.
- The item remains in its original condition.
This helps us assess your exchange request efficiently.
Exchange Eligibility
To qualify for an exchange, the product must meet our exchange requirements.
Eligible Exchange Cases
An exchange request may be considered when:
- You received a damaged product.
- You received an incorrect product.
- The request is submitted within the applicable 7-day exchange period.
- The product is unused and unworn.
- Original tags are intact.
All exchange requests are subject to review by the Charter Wear team.
Items Must Be Unused & Unworn
For hygiene, quality control and customer safety, products submitted for exchange should remain in their original condition.
We cannot properly assess an item that has been:
- Worn
- Washed
- Altered
- Damaged after delivery
- Used in any way
Before trying on an item for an exchange-related concern, please make sure it remains eligible under the conditions above.
Original Tags Must Be Attached
Please keep the original product tags attached to your item.
Tags help us verify the product and process your exchange request.
An item without its original tags may not qualify for exchange.
How to Request an Exchange
Our exchange process is simple.
Step 1 — Contact Us
Contact the Charter Wear team within 7 days of receiving your order.
Step 2 — Share Your Order Details
Provide the information required to help us identify your order and understand the issue.
Step 3 — Explain the Issue
Tell us whether you received a damaged or incorrect item and provide the relevant details.
Step 4 — Follow Our Instructions
Our customer support team will review your request and provide the next steps.
Step 5 — Exchange Assessment
Once the item is received/assessed where required, the exchange request will be processed according to our policy and product availability.
Before You Request an Exchange
To make the process as smooth as possible, please check:
✓ Your order is within the 7-day exchange period
✓ The product is unused and unworn
✓ Original tags are attached
✓ The product has not been washed or altered
✓ You have your order details available
Following these steps helps us resolve your request more efficiently.
Exchange Process for Damaged or Incorrect Orders
If your parcel contains a damaged or incorrect item, don't worry.
Contact us with your order information and details of the issue.
Our team will review your request and guide you through the appropriate exchange procedure.
We recommend contacting us as soon as you notice an issue rather than waiting until the end of the 7-day period.
Looking for your next outfit? Explore our Ready to Wear collection.
Exchange Policy for Online Orders
This policy applies to eligible purchases made through the Charter Wear online store.
For every order, we recommend checking your parcel and products soon after delivery.
If something appears incorrect or damaged, contact us promptly so that your request can be reviewed within the applicable exchange period.
Discover the latest styles in our New Arrivals.
Need Help With an Exchange?
If you have questions about your exchange request or aren't sure whether your order qualifies, our team is here to help.
Contact Us and share your order details with our customer support team.
We'll guide you through the next steps.
Frequently Asked Questions
How many days do I have to request an exchange?
Charter Wear offers a 7 Days Easy Exchange policy for eligible exchange requests. Please contact us within 7 days of receiving your order.
Can I exchange a damaged item?
Yes. If you receive a damaged item, contact Charter Wear within the applicable 7-day period. The item must remain unused and have its original tags attached.
Can I exchange an incorrect item?
Yes. If you receive an incorrect item, contact our customer support team within 7 days of receiving your order so the issue can be reviewed.
Can I exchange an item after wearing it?
Exchange eligibility requires the product to be unused and unworn. Please contact us before using or washing an item if you believe there is an issue with your order.
Can I exchange an item if I have removed the tags?
Original product tags must remain attached for an exchange request to be eligible.
How do I request an exchange?
Contact Charter Wear customer support within 7 days of receiving your order and provide your order details along with information about the issue.
What should I do if I receive the wrong product?
Do not use or wash the product. Keep the original tags attached and contact Charter Wear as soon as possible so our team can review your request.
What should I do if my product arrives damaged?
Keep the product unused with its original tags attached and contact us within 7 days of receiving your order.
Can I exchange an item after 7 days?
Our Easy Exchange period is 7 days from receipt of the order. Requests made after this period may not qualify under the standard exchange policy.
Do I need the original tags for an exchange?
Yes. The original product tags must be attached for an exchange request.
What condition should the product be in?
The product must be unused, unworn and in its original condition, with the original tags attached.
Who should I contact about my exchange?
For assistance with an exchange request, please Contact Us and provide your order details and information about the issue.