Terms & Conditions
Welcome to Charter Wear.
These Terms & Conditions govern your use of the Charter Wear website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to comply with these Terms & Conditions.
Please read them carefully before using our website or placing an order.
1. About Charter Wear
Charter Wear is a Pakistan-based women's fashion brand offering clothing designed for everyday and occasion wear.
Our website allows customers to browse products, view product information, place orders and access customer support.
2. Use of Our Website
You agree to use the Charter Wear website only for lawful purposes.
You must not:
- Use the website for fraudulent activity
- Attempt to interfere with website security
- Copy or misuse website content
- Attempt unauthorized access to website systems
- Use the website in a way that may harm Charter Wear or other customers
- Submit false or misleading information
We reserve the right to restrict or suspend access where misuse or suspicious activity is identified.
3. Product Information
We make reasonable efforts to ensure product information is accurate and up to date.
Product information may include:
- Product name
- Description
- Fabric information
- Color
- Size
- Images
- Price
- Availability
Actual colors may appear slightly different depending on your device, screen settings, lighting and photography conditions.
We reserve the right to correct product information where an error is identified.
4. Product Availability
Product availability can change without notice.
A product displayed on the website may become unavailable due to stock levels or other circumstances.
If an issue affecting an order is identified, our team may contact the customer using the information provided with the order.
5. Prices
Product prices displayed on the Charter Wear website are subject to change.
Promotional prices, discounts and offers may have their own terms and validity periods.
We make reasonable efforts to display accurate pricing, but if an obvious pricing or listing error is identified, we reserve the right to correct it and contact affected customers where necessary.
6. Orders
When you place an order through the Charter Wear website, you are submitting a request to purchase the selected products.
Please ensure that your:
- Name
- Phone number
- Email address
- Shipping address
- City
- Order details
are accurate before completing your order.
Providing incorrect or incomplete information may cause delays or unsuccessful delivery.
7. Order Confirmation
After an order is placed, Charter Wear may contact you to confirm relevant order details.
Order processing and dispatch are subject to product availability and successful order confirmation.
For information about processing and delivery timelines, please visit our Shipping & Delivery page.
8. Shipping & Delivery
Charter Wear currently offers:
Standard Delivery
3–4 working days — FREE
Express Delivery
2–3 working days — Rs. 250/-
Orders are generally processed and dispatched within 1–2 working days.
Delivery timelines are estimates and may vary because of location, courier operations, weather, public holidays, high order volumes or other circumstances outside our reasonable control.
For complete information, please read our Shipping & Delivery page.
9. Cash on Delivery
Cash on Delivery (COD) is available for eligible orders across Pakistan.
Customers should provide accurate contact and delivery information to help ensure successful delivery.
10. Exchange Policy
Eligible orders are covered by Charter Wear's 7 Days Easy Exchange policy.
For an exchange request:
- The request should be made within 7 days of receiving the order.
- The product must be unused and unworn.
- Original tags must remain attached.
- The product must remain in its original condition.
- Damaged or incorrect products should be reported as soon as possible.
For complete requirements, please read our Exchange & Return Policy.
11. Customer Responsibilities
Customers are responsible for:
- Providing accurate order information
- Providing a complete delivery address
- Providing a working phone number
- Checking product details before ordering
- Following applicable exchange requirements
- Reviewing relevant policies before completing an order
12. Intellectual Property
Unless otherwise stated, content published on the Charter Wear website may include:
- Brand name
- Logo
- Product photography
- Product descriptions
- Graphics
- Website design
- Text
- Marketing materials
These materials are intended for Charter Wear's website and business use.
You may not reproduce, copy, modify, distribute or commercially use Charter Wear content without appropriate authorization.
13. Promotions & Discounts
Charter Wear may occasionally offer:
- Promotional discounts
- Seasonal sales
- Collection offers
- Special campaigns
- Limited-time promotions
Promotional offers may have specific terms, validity periods or product eligibility requirements.
Where applicable, the relevant promotion will provide the applicable details.
14. Third-Party Services
Our website may use third-party services such as:
- Shopify
- Payment providers
- Courier services
- Analytics services
- Communication services
- Marketing platforms
These services may have their own terms and privacy policies.
Use of third-party services may be subject to their respective terms.
15. Website Availability
We aim to keep the Charter Wear website available and functioning properly.
However, we cannot guarantee uninterrupted access at all times.
Website availability may be affected by:
- Maintenance
- Technical problems
- Hosting or platform issues
- Internet connectivity
- Security incidents
- Other circumstances beyond our reasonable control
You can also explore our latest New Arrivals
16. Errors & Corrections
We may correct errors or inaccuracies relating to:
- Product descriptions
- Prices
- Images
- Availability
- Promotions
- Other website information
If an important error affects an order, we may contact the customer to discuss the appropriate next steps.
17. Changes to These Terms
Charter Wear may update these Terms & Conditions when necessary to reflect changes to our website, products, services, policies or business practices.
The updated version will be posted on this page with a revised Last Updated date.
18. Contact Charter Wear
If you have questions about these Terms & Conditions, your order, or our website, please contact us.
Phone / WhatsApp
+92 300 4027529
For general assistance, visit our Contact Us page.
Terms & Conditions FAQs
What are Charter Wear's Terms & Conditions?
These Terms & Conditions explain the rules that apply when you use the Charter Wear website or purchase products from our online store.
What is Charter Wear's delivery policy?
Standard Delivery is FREE and generally takes 3–4 working days, while Express Delivery costs Rs. 250/- and generally takes 2–3 working days.
Does Charter Wear offer Cash on Delivery?
Yes. Cash on Delivery is available for eligible orders across Pakistan.
What is Charter Wear's exchange policy?
Charter Wear offers a 7 Days Easy Exchange policy for eligible orders, subject to the conditions explained in the Exchange & Return Policy.
Can product prices change?
Yes. Product prices and promotional offers may change without notice.
What happens if product information contains an error?
Charter Wear may correct product, pricing, availability or promotional information if an error is identified.
How can I contact Charter Wear?
You can contact Charter Wear by WhatsApp/phone at +92 300 4027529 or email charterwear@gmail.com.